CIO Viewpoint

NPS 2.0 - Heed What They Do, Not What They Say

By Matthew Kravitz, CIO, DTT Surveillance

Choosing an apt MDM to Improve Customer Experience

By Vinod Bidarkoppa, Group-CIO, Future Group India

Customer Service Solution: A journey...

By Ameet Chowdhury, Senior Director -IT/Head- Global IT Operations & Service Management, Capgemini

CXO Insights

Omnichannel and Customer Service

By Sunil Aryan, Director Practice in Asia at Verint Systems

How Big Data Analytics Influence Banking IT

By Milind Rajhans, AGM-IT, A.P. Mahesh Cooperative Urban Bank

Driving Organizational Transformations through...

By Sada Rajagopalan, Sr.Director - Architecture / Enterprise Principal Architect, Asurion

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